• The secrets to keeping your cool when customers get hot

• Meeting the unique challenges of customer service management

• Hidden gold: How to turn complaints into profits

• What CSR’s really need to stay motivated and productive

What is it that customers really want? A quick response? Instant information? Friendly dialogue? All the above, and more! When customers are pleased, they’re likely to spend about 10% more on your product or service plus call again.But if they think they haven’t been treated right, they’ll tell everyone who’ll listen about their bad experience.In this training that is designed for customer service representatives, customer service managers and supervisors you’ll learn hundreds of techniques and tips for effectively and successfully dealing with customers.

If you would like to discuss how our experienced team of trainers can unlock the potential of the people in your organization please contact us via:

Email: info@ukcpd.net
Telephone: 0800 6 129 189
Post: The UK College of Personal Development, 3-5 Wood Street, Old Town, Swindon, SN1 4AN