UKCPD Course Schedule 2009 - 2010

We work with our clients to develop training that fits with their specific needs and training outcomes, and if required work with professional bodies to have these programs accredited.Our primary goal in all our training and coaching programmes is very simple, to make a difference that is both long lasting and transferable.In a nutshell, skills that add real value to your organisation and confidence in the use of new skills that last a lifetime.

With many years of experience both in the academic and commercial world our team of professional trainers and coaches will add the difference that makes the difference to your team.

The UK College of Personal Development is an Approved Centre with the Institute for Leadership & Management (ILM) an Organisational Member of the Association for Coaching (AC), and an Accredited Training Provider with the Association for NLP (ANLP).

Business & Performance Coaching

Coaching in the workplace has grown enormously over the past few years; the one simple reason is that it works.

Our experience in the Business and Executive Coaching arena gives our team a real edge when working with key personal in organisations, from MD’s to key managers.Not just theory, but real coaching excellence bringing the best out of your people.

We believe that the real potential in people is truly amazing and that their true ability is enormous.Experience shows that given the opportunity, thoughtful and meaningful encouragement even in a difficult economic environment, their performance can increase significantly.Accessing and unlocking this potential is what the coaching process is all about.Time and again we have seen that a coaching program unlocks the discretionary energy of a team, moving them into the fast track, to both personal and professional success.Contact us for further details or visit our Coaching Services website: www.mbscoaching.co.uk

Leadership Development and Teambuilding

• How to develop the leader within you
• How to lead...motivate...inspire!
• Light the fire of excellence in your team
• Find out what teams really need from their leaders

It’s not likely you’re a natural born leader (most of us aren’t).The top leaders in today’s successful businesses made the journey from manager to leader by making the most of their innate talents, plus spending time on learning the important skills they knew they needed to succeed.

Motivating people, conquering setbacks, creating inspired teams—the secrets to developing these skills and more will be explained and real examples of how to use the training presented.

Teambuilding Skills for Managers and Supervisors

• How to inspire people to "go the extra mile"
• How to give feedback that helps your workers correct shortcomings and do their very best
• How to create an environment of caring and cooperation
• How to deal with difficult workers and turn problems into pluses

This is your prime opportunity to gain vital teambuilding expertise, both people skills and technical skills guaranteed to make your team more cohesive, motivated and productive.You’ll walk away with a team-building action plan you can launch immediately.

Dealing With Negative Attitudes in the Workplace

• How to identify and deal with the most common types of negative attitudes in the workplace
• Specific steps you can take to introduce positive change to a negative situation
• How to keep the negative thinking of a few from spreading to the many
• The warning signs that excessive negativity is influencing your whole organisation

You don’t have to accept negativity in your associates, your employees or even in your organisation.The purpose of this eye-opening day of training is to give you the skills to identify problem areas, deal effectively with negative attitudes and turn around these behaviours wherever you find them.You’ll learn the root causes of pessimism, cynicism and negativity; you’ll learn how to handle a chronically negative attitude; and you’ll learn how to inoculate yourself against the negative influence of others.The negative people you deal with aren’t going to change on their own—you have to put the wheels in motion.

Excel In Customer Service

• The secrets to keeping your cool when customers get hot
• Meeting the unique challenges of customer service management
• Hidden gold: How to turn complaints into profits
• What CSR’s really need to stay motivated and productive

What is it that customers really want? A quick response? Instant information? Friendly dialogue? All the above, and more! When customers are pleased, they’re likely to spend about 10% more on your product or service plus call again.But if they think they haven’t been treated right, they’ll tell everyone who’ll listen about their bad experience.In this training that is designed for customer service representatives, customer service managers and supervisors you’ll learn hundreds of techniques and tips for effectively and successfully dealing with customers.

Time Management

• Proactive instead of reactive attitudes
• An ability to prioritise at work
• Less absenteeism through stress
• Lower staff turn-over through increased self-confidence

In order to manage time effectively an individual must have a proactive approach to their work and personal effectiveness.This training provides knowledge on how attitudes play an integral part in the ways people organise themselves to be effective and efficient.

Sales Training

• An awareness of the importance of selling
• Realisation of potential sales opportunities
• An ability to sell the product and/or company
• Increases in the bottom line

In order to sell, an individual must have a firm basis upon which to develop their sales techniques.This training programme has been developed within corporate and academic contexts.It helps delegates focus on what really are “sales opportunities”, the language of the buyer and provides delegates with the building blocks and strategies necessary for them to become successful in sales.The course develops awareness of and evaluates the process from a customer's perspective.

Telephone Skills

• Increased contacts/sales prospects
• Improved results from telephone based communication processes
• More efficient customer service
• A professional image in the eye of your customer

Using the telephone as an aid for Telesales or Telemarketing can be a powerful way to reach more contacts and prospective clients.This training programme reveals how to enjoy making cold calls.The training will equip individuals with the skills needed to become more effective on the telephone and to create success, both personal and professional.

Advanced Communication Skills

• How to gain rapport in any situation
• Communicate in a way that is appropriate for the situation and the audience
• Gain a greater understanding of other peoples' needs in the communication process
• An understanding of potential barriers and influences within the communication process
• Notice language patterns and use them to build rapport

Communication is the most important foundation for interactions, both in and out of the work place.For individuals to be able to work effectively within a business, they require a strong skill set in communication and influencing.This programme is based on the principles and disciplines of NLP.

Negotiation Skills

• The ability to retain negotiation margins
• Confidence in dealing face to face with customers and clients
• Closer working relationships with clients
• A reduction in time spent in negotiations

It is essential for companies to build long term customer and supplier relationships.It is also important to understand the strategies and tactics that are used during negotiations.

This programme provides knowledge and skills in the subject of skilful and successful negotiation.

Assertiveness In The Work Place

This programme introduces the principles of assertiveness theory and contracts assertiveness with pain and aggression.Delegates will learn to differentiate between these themes with other and

Particular techniques will be covered, including making and “referring” requests, problem solving, negotiating assertively and giving praise.In this highly active programme, participants will aho develop their self esteem and confidence to live and work more purposefully in the future.

Coaching Skills for Managers Certificate

Managers want better performance from employees, and employees want better feedback from managers.When managers know more about employees’ performance motivation, they are better able to link employees to appropriate tasks, projects and products and help the organisation achieve its goals.

Participants evaluate potential employee issues, develop effective problem statements, role-play, and consider the performance appraisal process.Topics include motivation, coaching styles and strategies, managing relationships and how achievement and recognition together can create a positive environment and productive results.

Key objectives include;

• Implement constructive methods to correct employee behaviour
• Reach mutually agreed goals through effective use of coaching models
• Understand how motivation can be an effective tool in the coaching process
• Define coaching strategies with employees
• Create a feedback model to improve employee performance

Students that complete the course and assignments and successfully sit the knowledge paper will receive a Certificate in Coaching Skills.

NLP Practitioner Certification & Diploma in Business & Life Coaching (ILM Level 5 Qualification)

This 20-day NLP training is divided into ten 2-day seminars (Saturday & Sunday) spread out over 9 months.Holders of this NLP Practitioner certificate are eligible for full membership of the Association for NLP (ANLP).This Programme is also externally validated by the Association for coaching (AC) and students who complete this programme are invited to join the UK ’s coaching professional body.See our NLP Practitioner & Coaching Certification page for full details, or contact us for our comprehensive brochure.